Privacy Policy

Boilerjuice values your privacy and takes great care to protect any information you provide us with. Please read our Privacy & Security Policy below for details on how we use such information:

Summary

The information we derive from customers helps us to personalise and continually improve the service from BoilerJuice.

We use the information to provide quotes, process orders, deliver products and/or services, process payments; to communicate with you about orders, products, services and promotional offers; to seek your feedback on the service and to recommend products or services that might be of interest to you.

We also use this information to prevent or detect fraud or abuses of our website and to carry out technical, logistical or other functions to improve the service.

If you would like any personal information changed or deleted, just ask.

Who we are

This website is operated by BoilerJuice Ltd. You can contact us here.

Information we collect from you

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions, we may collect:

Cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website.  Cookies are usually enabled in most browsers by default.

Like many websites we use cookies because they allow you to take full advantage of the interactive elements of the website and you'll need to have cookies enabled to place an order.

The table below explains the cookies we use and why.

Name

Cookie

Purpose

More Information

BoilerJuice Session ID for Members
SESSID This cookie is used to recognise the user throughout their visit. Without it, when a user moves from one page to another, the system has no way of knowing who the user is. The cookie is simply a mechanism to store a token on the user's computer that our system can use to identify them. On each page, the system checks for the cookie, the cookie gives us the session ID, and the system can then recognise the user and continue whatever action they want to carry out. This is the industry-standard way to maintain a user session on a website, and is used by almost all websites on the internet. This cookie is strictly necessary for the website to operate. This cookie is strictly necessary for the website to operate.
BoilerJuice Session ID for Suppliers
SUPPSESSID Please see above (SESSID)
This cookie is strictly necessary for the website to operate.
BoilerJuice Member Email
cookieOrderEmail
This cookie is used to pre-populate our quote form to save members having to enter their email address for each quote requested. It enhances the usability of the website but is not essential for the website to operate. Disabling this cookie would increase the time taken to receive a quote.
BoilerJuice Member Region
cookieOrderRegionId
This cookie is used to pre-populate our quote form to save members having to enter their region for each quote requested. It enhances the usability of the website but is not essential for the website to operate. Disabling this cookie would increase the time taken to receive a quote.
Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This cookie is essential for the website to operate efficiently. Click here for an overview of privacy at Google
SagePay JSESSIONID SagePay use session cookies (which are temporary cookies) in the VSP Admin reporting system to remember customer information used to complete transactions through the VSP Terminal. Session cookies are deleted when you close your browser. This cookie is strictly necessary for the website to operate.
Click here for an overview of privacy at SagePay
SagePay NSC_wjq-tbhfqbz-dpn Please see above (JSESSIONID)
See above

If you wish to learn more about cookies go to http://www.allaboutcookies.org.

Your email address

We do not know your email address unless you give it to us. We only record your email address if you send us a message, request an online quotation for your heating requirements or by completing an online form. We will use it only internally within BoilerJuice, and will not disclose it to other organisations without your permission. We do not sell or pass on any of our visitors' details.

If you have consented to receive marketing from us, but do not want to receive any correspondence from us in the future, please unsubscribe here.

How we use this information

Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use statistical information to improve the content of our website and analyse what pages people visit.

Who has access to your information?

We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. suppliers). We take steps to ensure that these third parties put in place adequate security to protect your personal information and to ensure that your personal information is not processed other than in accordance with the terms of this Privacy Policy. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Future Variations

If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Corrections

Upon request, we'll tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.

If you have any concerns about this Privacy Policy, please contact us here.

Payment Security

Our payment services are provided by SagePay.  When you enter your payment details on our website you are actually providing them direct to SagePay, and BoilerJuice never has access to your card number.  This ensures the highest level of payment security for you.

All online BoilerJuice transactions involving card payments are protected for your security using 128-bit SSL encryption. This means that the information you enter into your browser is scrambled before being sent over the internet, and it will be useless to anyone intercepting it.

You can check that you are shopping in a secure environment by looking for the padlock icon in your internet browser. In addition, website pages protected using SSL (Secure Socket Layer) encryption always begin with "https" rather than "http". Check this in the address bar near the top of your screen.