Frequently Asked Questions : Refunds and CancellationsFAQ

The amount of any under-delivery will  be refunded to your card as soon as the supplier has confirmed the actual amount delivered.

No. Your card will initially be debited with the amount that you have ordered but if your tank will not hold the full amount then the amount of any under-delivery will be returned to your card.

We appreciate that it is difficult sometimes to tell exactly how much oil you need. However, because oil prices decrease the more you order, the supplier does reserve the right to increase the price per litre if the amount you order is substantially less than your tank will take.

Effective route planning is a critical factor and suppliers load their tankers and schedule a delivery run of orders so as to return back to the depot with as little fuel as possible. Carrying fuel back is not cost effective for the supplier and ultimately impacts on prices. So getting our order volumes reasonably accurate will help oil users in the long run.

It may be possible to cancel it as long as the supplier agrees and has not already begun delivery. Please email us immediately on customer.services@boilerjuice.ie and we will assist you with this. Your money will be refunded to you as soon as the supplier confirms. This then takes the normal number of days to go through the banking system. Please also note that we are not able to refund the surcharge if you have paid by credit card.

Once an order has been cancelled the money is automatically refunded back to your card. However, it may take up to 5 working days before this shows on your statement. This is the time it takes to go through the banking system and is beyond our control.