Frequently Asked Questions : Location and Access IssuesFAQ

Most standard tanker hoses are approx 30 metres (100 feet). If you require a longer hose please contact us before ordering and we will find out if our supplier can deliver.

For safety/environmental reasons most suppliers decline to deliver to offset fill locations (where the delivery driver cannot see the tank whilst filling). We recommend you make arrangements direct with a regular supplier.

Most suppliers use standard delivery tankers or 4-wheelers. Not all suppliers have a "baby tanker". Because we do not know who will win your order at any given time (i.e. an order could go to one of a number of local suppliers), we are unable to arrange a delivery with a baby tanker. 

We do provide a ‘delivery instructions’ section on our order form. However, this may not be read by the supplier before the order is routed for delivery the day before. If you need to make arrangements to be at home when the delivery arrives please either phone the supplier on the number provided on your order confirmation, or you can email BoilerJuice on customer.services@boilerjuice.ieand we will get back to you as soon as we can.

Unfortunately, due to Health and Safety, we are not able to deliver to any tank that is not securely erected on the ground. We are, therefore, unable to deliver to a tank that is on a houseboat. 

Most suppliers decline deliveries which require the hose to be taken through a dwelling/living accommodation as their insurance will not cover for damage caused by a hose to white goods/furniture, dirty hoses, and leakages or spillages in a dwelling. Also suppliers can at the driver\'s discretion, decline to deliver through any part of a property that has white goods in situ i.e. Washing Machine, Tumble Dryer or Freezer etc. Therefore, this could include Hallways, Passageways, Garages, Extensions or Conservatories. We recommend therefore that you make arrangements direct with a supplier. 

Deliveries cannot be made to tanks/fill points that do not meet the statutory requirements or are deemed unsafe. If upon arrival the driver considers the tank unsafe/not fit for purpose the delivery will not go ahead.