Frequently Asked Questions : PaymentFAQ

If the answer to your query cannot be found in our frequently asked questions please contact us.

 

Payment

Do you have a monthly payment scheme?

We do not provide a monthly payment/top-up facility at the moment. 

 
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When do you actually charge my credit/debit card?

Payment is taken as soon as you place your order and enter your credit/debit card details in our secure payment gateway.

We will refund the value of any under-delivery when the supplier has confirmed the delivery volume to us. Refunds will always be made to the same card used to pay for the order. Even though we process your refund immediately after the delivery is confirmed by your supplier, refunds will typically take 5 working days to appear on your account.

 
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How do I pay for my oil?

Payment is by Mastercard and Visa credit/debit card. Our payment services are provided by SagePay, giving you the highest level of security for your peace of mind. You will be asked to enter your card details during your online order and payment will be taken from your card at that time. Upon delivery, if the full order volume cannot fit into your tank, you will be refunded accordingly for the difference.

Please note that we are not able to accept payment by Laser cards or Laser Maestro cards. Whilst payment may be accepted using some Maestro cards, our payment gateway does not accept them from all issuing banks. Please accept our apologies for any inconvenience caused.

Please note that we do not take payment on account, on delivery or by cheque.

 
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What is the credit card charge?

Payment is accepted by debit or credit card. There is a charge of 1.57% for credit card payment. However, there is no charge for debit cards. The credit card surcharge simply covers the additional costs incurred from the credit card issuers. We recommend payment by debit card to keep your cost to a minimum. Please note that the credit card surcharge is deducted from your card as a separate transaction.

 
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