Frequently Asked Questions : DeliveryFAQ

Unfortunately our suppliers are not able to send their tankers out with more than one person. If you have an access problem you will need to be there to assist the driver. Please either phone the depot, whose number appears on your order, or email customer.services@boilerjuice.ie so we can ensure that you are able to be there when the delivery is made.

No, please do not do this. Because you are paying for your oil when you place the order, you have already paid for a specific volume of oil and BoilerJuice is unable to take further money for any additional oil delivered.

The oil supplier who secures your order at the time. BoilerJuice automatically passes your order to a local reputable, accredited supplier. Details of the supplier are provided on your order confirmation email.

Your order will normally be delivered within 3 working days. Your confirmation email will give you the latest date that your order will be delivered. It can arrive at any time up until that date. Please be aware that this is an estimated time and at very busy periods of high demand such as the Christmas period, it may well be a little longer than stated but our suppliers do try very hard to deliver within the estimated time shown.

We are not able to specify which supplier will deliver the oil prior to the order confirmation stage. Your order confirmation email will state who the supplier is.

If you have not requested a call prior to delivery the oil will be delivered without the supplier contacting you. If you wish to be there please put "PHONE BEFORE DELIVERY" in the box marked "Delivery information for driver" when you place your order. 

Although our suppliers will try and deliver on a specific day, we are not able to guarantee this as they have to plan their routes in conjunction with other deliveries. Full contact details of the supplier are provided on your ORDER CONFIRMATION email. Please call the supplier and if possible they will arrange a delivery time suitable to you.

You only need to be at home if the driver is unable to obtain access to your tank without you being there, or if you keep your tank locked. If you wish to be there please put "PHONE BEFORE DELIVERY" in the box marked "Delivery information for driver" when you place your order. If you do not request this you will not be contacted prior to delivery. 

The first thing to do is check the expected delivery time (indicated on your order confirmation). If your delivery is outside the expected delivery time you can contact the supplier for an update. Full contact details of the supplier are on the order confirmation. Please note that increased demand during bad weather and the run up to Christmas will disrupt the scheduled delivery times. If you are unable to get through to the supplier please email BoilerJuice on customer.services@boilerjuice.ie and we will be pleased to assist.

All deliveries are monitored by the tanker's meter and regulated by trading standards. Your delivery ticket will show you the actual amount of oil delivered.