Frequently Asked Questions : OrderingFAQ

If the answer to your query cannot be found in our frequently asked questions please contact us.

 

Ordering

How do I get a quote?

The easiest way to obtain a quote is to do it on our website. The price of oil can change at any time so the price you actually pay will be the price you are quoted when you place the order. You will not get a cheaper price from BoilerJuice by contacting us. 

 
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What type of oil do I need?

BoilerJuice sell two types of oil:

Kerosene - Also referred to as Domestic Oil or 28 second oil, is red in colour, and is the most common fuel used in modern burners. It is a clean burning fuel and is suitable for indoor use in cookers and ranges.

Gas Oil - Also known as Home Heating Oil, Marked Gas Oil, Green Diesel or 35 second oil is green in colour and is used in older domestic burners. It is only suitable for use in outdoor burners. Farm machinery operates on gas oil.

 
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Can I place an order to "fill up" the tank?

Because you are paying for your oil when you place the order we have to charge you for a specific volume. We are not subsequently allowed to take more money from your card than the amount you have already paid, so unfortunately it is not possible to have your tank topped up. Please estimate as closely as possible the amount that you think your tank will hold.

If the tank can't take the full volume ordered you will be refunded accordingly.

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How much oil should I order?

The minimum amount you can order is 300 litres, although some suppliers will have higher minimums than that which will be displayed when you get a quote.
Domestic tanks typically range in size from 900 litres to 2700 litres. If you do not have a gauge to tell you how much oil you have used, some tanks have a sight tube on the outside so you can see how full your tank is.
If you have neither, then a garden cane or similar can be dipped in the tank to act as a dip-stick to give an indication of the oil level.

 
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How do I place an order?

After you have obtained your quote just follow the simple on-screen steps to place your order online. 

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How do I order and pay for oil to be delivered to another address rather than my home (e.g. for a relative/friend/holiday cottage)?

Whilst getting a quote and placing your order, please use the address for the actual delivery address, rather than your normal home address (if they differ). This is very important as the oil may vary depending on the area. You will be asked to enter both a delivery address and a billing address. For most people these will usually be the same, but when ordering for someone else, or for a holiday home, they are likely to be different. The billing address must always match the credit/debit card used to pay for the order. 

 
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I have not received my order confirmation .

An order confirmation is automatically sent out to the email address you supply. Please first check on your account details that you entered it correctly. Please also check your spam/junk folder to make sure it hasn't gone in there.

Please go to your account area to see your order details. To get there simply click the 'My account' link in the BoilerJuice website's main menu. Each of your most recent orders will be listed. After your order has been processed, you will be able to view the full order confirmation on-screen, and this can easily be printed if required.

If you do not see any orders listed then it may be that you did not complete the payment process. If you are not sure please contact us by emailing customer.services@boilerjuice.ie and we will be pleased to assist.

 

 
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Can I have my order delivered in a smaller tanker?

When you place your order please select 4-wheeler when you obtain your quote. That way, if you do need a smaller tanker the order will automatically go to a supplier who can deliver in one and there will be no additional charge.

If you do not select 4-wheeler at the time of ordering your order may go to a supplier who is unable to make the delivery and if we have to transfer the order to another supplier this could cost more and take longer.

Please note that we do not make deliveries in "baby tankers".

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I would like to order for myself and my neighbours, can I do this?

You can order for more than one address but you will need to place a separate order for each one and pay for each one individually. Please make sure you tick the box marked "Alternate address" if you are placing an order for someone else.

 
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