Frequently Asked Questions are split into the following categories. Please click a category to jump to that section:
You only pay for the volume delivered. However the economics of oil
supply and delivery are tight so please order a volume that is close to
what the tank will hold.
Effective route planning is a critical factor and suppliers load their
tankers and schedule a delivery run of orders so as to return back to
the depot with as little fuel as possible. Carrying fuel back is not
cost effective for the supplier and ultimately impacts on prices. So
getting our order volumes reasonably accurate will help oil users in
the long run.
Unfortunately, the economics of delivery do not make this possible. Suppliers load their tankers and schedule a delivery run of orders so as to return back to the depot with as little undelivered fuel as possible. Carrying fuel back is not cost effective which in turn, has an impact on the price we pay. Whilst suppliers acknowledge it may not be possible to determine exactly what your tank will hold they do ask that the order is for a specific volume/litres - your best estimate of what will go in the tank. If the tank can't take the full volume ordered you will be credited back accordingly.
You pay the oil supplier direct. When you place your order you will be
asked for your credit/debit card details. The supplier will then take a
pre-payment for your oil prior to delivery and credit or debit your
card if the amount of oil delivered differs from the amount ordered.
If an error has occured contact the supplier and request that it be
corrected. Before calling, you should have your order details ready. If
you cannot get it resolved please contact us.
We are looking at this but do not provide a monthly payment/top-up facility at the moment.
If you need to cancel your order, please inform BoilerJuice by email
and contact the supplier separately. The supplier needs to know that
you have cancelled your order so they can reimburse payment and remove
your details from their delivery schedule.
The minimum amount you can order is 500 litres. The average order is
1000 litres. Domestic tanks typically range in size from 1000 litres to
2700 litres.
There are two main types of heating oil: kerosene 28 (kero) and gasoil. By looking at the sight gauge on the tank you can determine the type of oil stored - kerosene 28 is yellow and gasoil is red. If you don't have a sight gauge you should confirm this with either the previous owner or the service technician (they often leave a contact sticker on the boiler).
For the technically minded:
Road/rail transport information for Kero 28 is: UN No 1223 Proper shipping name KEROSINE ADR/RID Class/Packing group 3 / III Hazard identification No 30 CEFIC Tremcard No 30S1223 UK Emergency action code 3Y.
Gas Oil is Red Diesel. You are allowed to use it in tractors and any
other vehicles used on private land, including a car or truck. There is
also a law that says you can use the tractor on a public road within a
7 mile radius of the farm.
You can save money by using our group buying features. Simply tell your friends & neighbours to order their oil on the same day as you and, provided you are all in the same townland BoilerJuice will automatically group your orders and attempt to obtain a group discount for you all by placing a bulk order with the supplier.
When you place your order, simply enter the required address and payment details. If you've ordered before and your regular details are already shown on the form when you start, just replace them with the correct ones before continuing.
Note that when you place an order, your address & contact details are saved in your profile so that they can be automatically recalled next time, making ordering quicker and easier. If you wish to reset your details back to your regular address, click the 'My profile' link in the main menu.
Please see your account area for order details. To get there simply click the 'My account' link in the BoilerJuice website's main menu. Each of your 10 most recent orders will be listed.
Unfortunately we do not supply this product. It has to be transported
separately (i.e. cannot be mixed with standard kero 28). Therefore it
is not usually held in stock by suppliers and will only be provided by
arrangement.
Unfortunately, the economics of delivery do not make this possible.
Please order a specific volume/litres. Suppliers load their tankers and
schedule a delivery run of orders so as to return back to the depot
with as little fuel as possible. Carrying fuel back means the costs of
delivery have to be covered with fewer deliveries which in turn, has an
impact on the price we pay.
The oil supplier who secures your order at the time. BoilerJuice
automatically passes your order to a local reputable, accredited
supplier. Details of the supplier are provided on your order
confirmation email.
When you get your quote it will tell you how long deliveries will be.
This is confirmed on the order confirmation email. If you wish to chase
up a delivery please contact the supplier - full contact details of the
supplier are provided on your order confirmation.
During busy periods such as times of bad weather and Christmas,
delivery schedules become extended. Order early for Christmas to be
sure of a delivery (prices also go up during this time).
If you need an urgent delivery, you should contact the supplier using
the telephone number shown on the order confirmation and ask them if
they can deliver any sooner than the time indicated. If not, and you
manage to secure an urgent delivery from elsewhere, please let us know
so we can cancel your order.
Full contact details of the supplier are provided on your ORDER
CONFIRMATION. Please call them to make the specific arrangements you
require for the delivery.
No, as long as the driver can access your oil tank easily. When you
place your order you can describe where the oil tank is located on your
premises and advise of any special delivery instructions.
The first thing to do is check the expected delivery time (indicated on
your order confirmation). If your delivery is outside the expected
delivery time you can contact the supplier for an update. Full contact
details of the supplier are on the order confirmation.
Please note that increased demand during bad weather and the run up to
Christmas will disrupt the scheduled delivery times.
All deliveries are monitored by the tanker's meter and regulated by
trading standards. Your delivery ticket will show you the actual amount
of oil delivered.
Most tanker hoses are 150 feet.
For safety/environmental reasons most suppliers decline to deliver to
offset fill locations (where the delivery driver cannot see the tank
whilst filling). We recommend you make arrangements direct with a
regular supplier.
Most suppliers use standard delivery tankers. Not all suppliers have a
"baby tanker". Because we do not know who will win your order at any
given time (i.e. an order could go to one of a number of local
suppliers), we are unable to arrange or guarantee a delivery with a
baby tanker. We are looking at ways in which this service can be
provided.
You do not have to register to browse the website. However, you will be asked to provide a password when placing your first order. Once you have ordered you will have access to your own member home page providing you with personalised information. In addition, your address and contact details can be recalled automatically when placing future orders, making it quicker and easier.
Absolutely! BoilerJuice is concerned about security and makes every
effort to ensure our transaction process is safe and that your personal
information is secure. BoilerJuice uses state-of-the-art encryption
technology to ensure your personal information remains safe and secure.
We take your privacy seriously and treat all information in accordance
with applicable data protection laws.
No, our service is free - you only pay the supplier for the oil you order.
Make sure you are typing in your details correctly - passwords are case-sensitive. You must also ensure your browser does not have cookies disabled. If you continue to have difficulty please click here for further help.
Please note that if you simply wish to get a quote or order your oil, you do not need to be logged in. When you place your order, simply enter a new password as instructed at the final confirmation stage, and if you entered the same email address you registered previously, your account will be updated with all the new details. If you enter a different email address, a new account will be created.
Click on the menu button "Members". If you are prompted to login,
enter your current email address and password and click the "Login" button. Once you
are at your members home page, click the "My Profile" link at the top to
edit your account details. Don't forget to click the "Update" button
after you've made your changes.
Login to the members area and click the My Profile link. Enter your new password in both password fields on the form
and click the Update button. Your password has now been updated.
The prices shown are for delivery using a normal sized tanker. Some
suppliers charge extra if a smaller tanker is required. Please put a
note on your order stating your requirement and once you receive the
order confirmation, give the supplier a call to check that they can
make the delivery at the quoted price.
In most areas of the country the prices we quote are the cheapest in
the area. Prices vary daily so make sure that you are comparing prices
on the same day. Prices also vary between suppliers. In most areas we
have a number of suppliers, again ensuring that we get the best price
available in the area. However, in some areas we are still building our
supplier base which is why occasionally people can find a cheaper
quote. We are always happy to receive details from our members about
local suppliers you would recommend and we will see if we can add them
to our list of registered suppliers.
The price of kerosene 28 is influenced by the price of crude oil which in turn, varies as a consequence of global events. Wars, political upheaval, terrorism and natural disasters are among the many factors influencing the price of crude oil. At home, bad weather, seasonal demand or interruptions to supply will also influence the price of heating oil.
There are a number of factors that are driving this year's price increases: World-wide demand for heating oil is higher than ever with China increasing imports by over 35%. Refinery production is at near capacity and there is some question as to how much elasticity exists to meet the increased demand. The unsettled situation in the Middle East has injected a great deal of anxiety into the markets. Hurricane damage has also put some refineries out of action.
We do not promote a phone number on the website as we offer an internet
based email service only for general questions. This helps us reduce
operating costs which in turn helps us offer better prices on heating
oil.
We try to respond to all emails we receive in working hours as quickly
as possible. Those we receive outside of working hours will be dealt
with as soon as our office opens.