Frequently asked questions
Frequently Asked Questions are split into the following categories. Please click a category to jump to that section:
Ordering
- How do I get a quote?
- What type of oil do I need?
- Can I place an order to "fill up" the tank?
- How much oil should I order?
- How do I place an order?
- How do I order and pay for oil to be delivered to another address rather than my home (e.g. for a relative/friend/holiday cottage)?
- I have not received my order confirmation .
- Can I have my order delivered in a smaller tanker?
- I would like to order for myself and my neighbours, can I do this?
Delivery
- I have a difficult access, can you send more than one person?
- Can I ask the driver to "top me up" when he arrives?
- Who is responsible for delivery?
- When will my oil be delivered?
- Which supplier will deliver my oil?
- Will you let me know when my oil will be delivered?
- I need to arrange a specific delivery day and/or time. What should I do?
- Do I need to be at home when they deliver my oil?
- The order has not been delivered?
- How do I know how much oil was delivered?
Location and Access Issues
- How far can the tank be from the tanker?
- My filling access is what they call an offset pipe, i.e. my tank is located away from the access or filling point. Do you deliver to these locations?
- Can I have my oil delivered in a "baby tanker"?
- I have access problems and need to be there, who should I contact?
- Can you deliver to a houseboat?
- Can you deliver where the hose has to go through a dwelling/living accommodation?
- Can you deliver to an IBC or non standard tank?
Refunds and Cancellations
- The supplier did not deliver the full order.
- I've ordered more than my tank will hold do I still have to pay for the full amount?
- Will I pay more per litre if the tank will not take the full order?
- I would like to cancel my order. How do I go about this?
- I've cancelled my order so why is my payment still shown on my credit/debit card account?
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Registerd Office: Bankside 300, Peachman Way, Broadland Business Park, Norwich NR7 0LB
Registered in England (Company No: 5345637)
BoilerJuice is a wholly owned subsidiary of Welsummer Limited